Have you hired people whom you think will not do the right thing unless you give them a bonus?
When the subject of bonus payments based on some measure comes up, and I push back against the concept I often hear the refrain that if we don’t bonus people to achieve a specific metric, they won’t push to achieve it.
Let’s flip this on its head and see how it sounds. Do we have people who will refuse to do a good job, refuse to do the right thing, unless it’s tied to some extra payment? If this is true are these the types of people we want? Mercenaries who will only fight for our customers, the company and their team when there is a stack of cash attached? A transactional relationship?
This type of employee isn’t what most people think of when they think of a well-performing employee or a great teammate is it?